UPS and poor business practices

[sincere]

Dear UPS,

What the hell is wrong with you? You are the worst postal carrier ever.

I ordered a dress with two-day shipping and accidentally gave the wrong address information to Macy's. Instead of calling my contact number to find out what was going on, you spent over a week just sitting there with my two-day shipping package and I only found out something had gone wrong because I knew that if I waited any longer for you shitheads I'd be going to the wedding in my pajamas, so I researched and I found out where my package was and I found out what the problem was and I fixed it and you guys just, eventually, got your acts together and sent it again.

I ordered four items from Overstock.com. Two were shipped by FedEx. They're here. Two were shipped by UPS. One of them is here. The other one has mysteriously had "billing information voided", even though all four of these packages were ordered at the same time from the same location in the same order and none of the others have had problems and there are still thousands of extra dollars in the bank account in question. It's been sitting in a shipping center for, guess how long?! Sixteen days. And guess why I know that?! Because I can't trust you bastards and looked into it myself.

On neither occasion did I get a phone call, an email, or any other notification from you. Are you a business or the neighborhood Girl Scout who can't remember where her cookies are supposed to go to? Do you or do you not have my contact information? Is this standard business practice with you morons or am I just lucky?

I would happily pay extra if I could ask places like Macy's and Overstock.com to never ship my orders through you again.

No love, ever,
Kay

P.S.: My shiny new icon would probably get me arrested in a postal context but isn't it lovely, it matches refracting's. ♥ Lovely and horribly accurate, really.

P.P.S., also, edit: I distinctly recall the last time I ordered two-day shipping from them. I stayed home from work to pick it up, the guy specifically ignored my instructions both on the package and on the door and didn't ring the broken doorbell multiple times. This happened two days in a row. When I called UPS they refused to give me a refund on my two-now-four-day shipping, but they told me that if it was really important that I have the package, I could go chase down the driver where he was having lunch at a local Dunkin Donuts and get it myself.

Comments

[soi.livejournal.com]

......Man.

One time here at work I looked out the window and saw one of the UPS guys literally THROWING BOXES OUT OF HIS TRUCK ONTO THE PAVEMENT. Because, you know, no one ever ships breakable packages.

[kay-willow.livejournal.com]

Hey, that's what disclaimers are for! Obviously if you wanted to order something fragile you should've hiked to Nebraska to pick it up yourself.

Also sharing the edit, because you reminded me of it:

I distinctly recall the last time I ordered two-day shipping from them. I stayed home from work to pick it up, the guy specifically ignored my instructions both on the package and on the door and didn't ring the broken doorbell multiple times. This happened two days in a row. When I called UPS they refused to give me a refund on my two-now-four-day shipping, but they told me that if it was really important that I have the package, I could go chase down the driver where he was having lunch at a local Dunkin Donuts and get it myself.

Quality service!

[soi.livejournal.com]

Good LORD.

[phinnia.livejournal.com]

If you were still in New York, the first quote here (http://www.overheardinnewyork.com/archives/006009.html) would explain EVERYTHING. :-D

[yashahime.livejournal.com]

My GOODNESS but this sounds familiar. Like, when I was out in California:

"Lady, the driver knocked on the door and stepped inside the building. Nobody was there."
"Mister, that's impossible. This is a secured building and you guys don't have a key. Also, I sat on the front step for FOUR HOURS. There was no knock."
"The driver said he went inside."
"Then FIRE THE DRIVER FOR LYING. I want that package. THAT PACKAGE CONTAINS GIFTS FROM MY GRANDMOTHER. You get it here tomorrow, and you tell your driver to get his arse out of the truck, or we'll be communicating through lawyers next time. Is that CLEAR?"
"Yes, ma'am. But the driver went inside."
"............"

[kay-willow.livejournal.com]

That sounds exactly right, New York or not New York. XD

[kay-willow.livejournal.com]

Brilliant.

Why do people let services get away with shit like this? I think we should form a mob and storm UPS headquarters and overthrow them.

[yashahime.livejournal.com]

That...wouldn't even be particularly difficult for me; the UPS HQ is less than a mile from my house...(at a minimum the state depot, but I THINK their HQ actually is Delaware).