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Dear folks at the Laptop Service Center,
I know that December is a busy month. I didn't expect a turnaround of five days for my laptop. (Although when I brought my laptop in to the service center in Albany, please note, I think I had a turnaround of about five days, and they had to order a part.) But you have had my laptop since December 2 and it's ridiculous that when I call today to find out why my laptop has vanished into the ether, I get "So what's the problem again? We don't have your description written down." Nobody has even looked at my laptop yet, it's "still in queue".
You've had it for almost three weeks. What do you people do all day, sit on AIM and troll LJ like I do? That's not acceptable in people who have actual timely work to do.
Now, shockingly, I need my laptop because I'm going to travel for the holidays. Who would've thunk it?! And if someone doesn't diagnose it by the time it gets picked up on Wednesday, it'll go right back to the end of the goddamn queue when I get back, just as if I hadn't spent a month waiting for you jerks.
Or it would, if I were going back to you. But I don't plan to. If my computer is returned to me having not even been touched in the three weeks I went without it, I am going to pack it up and send it somewhere else. I mean, hey. If I'm going to start fresh, I might as well do it with a company that hasn't already given me a bad impression.
No love,
Kay
I know that December is a busy month. I didn't expect a turnaround of five days for my laptop. (Although when I brought my laptop in to the service center in Albany, please note, I think I had a turnaround of about five days, and they had to order a part.) But you have had my laptop since December 2 and it's ridiculous that when I call today to find out why my laptop has vanished into the ether, I get "So what's the problem again? We don't have your description written down." Nobody has even looked at my laptop yet, it's "still in queue".
You've had it for almost three weeks. What do you people do all day, sit on AIM and troll LJ like I do? That's not acceptable in people who have actual timely work to do.
Now, shockingly, I need my laptop because I'm going to travel for the holidays. Who would've thunk it?! And if someone doesn't diagnose it by the time it gets picked up on Wednesday, it'll go right back to the end of the goddamn queue when I get back, just as if I hadn't spent a month waiting for you jerks.
Or it would, if I were going back to you. But I don't plan to. If my computer is returned to me having not even been touched in the three weeks I went without it, I am going to pack it up and send it somewhere else. I mean, hey. If I'm going to start fresh, I might as well do it with a company that hasn't already given me a bad impression.
No love,
Kay