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The Laptop Saga
The laptop, my poor Melior, went into the laptop service center on December 2nd.
20 days later I called them to tell them that I was taking it out for Christmas.
(Of course I called them in between, asking them what the FUCK was their problem. They told me there was an increase in turn-around time for the holidays. Although I can't imagine why this would be the case, I told them that I understood that, but people need their fucking computers. The last time I needed service on a laptop it took three days -- AND that included the time in which they ordered the part.)
They told me that they hadn't looked at the laptop yet. It was still in queue.
So I told them, very simply, that my roommate would be coming to pick up the laptop. If it hadn't been looked at, would it retain its place in the queue? No, they said, only if it had already been evaluated. It would go to the back of the line. So I told them, very simply, that if they hadn't looked at the laptop by the time we came to pick it up, they would never see it again.
They added, by the way, we don't... seem to have a problem description here. And I went, WHAT? I described it over the phone to your technicians twice. They shrugged. I asked, well, do you want me to give you the description of the problem? No, they said. We'll look at it and make our own diagnosis.
By the time Lucinda picked it up, it had been looked at. They had called me again to ask, hey, what's the description of the problem? You didn't put anything down. The moment I described the problem, they recognized what was wrong, and told me they would need to order a new motherboard. I told them to order it, and by the time they got it back from my Christmas vacation, well -- it would be in and they could just install it and everything would be GREAT.
Lucinda picked up the laptop and was given an ultimatum that if my machine wasn't back in the shop within a week of their receiving the motherboard, they would send the part right back! Because they're in a position to give ultimatums. How dare I require my computer once in a goddamn month.
We brought it back to the service center on January 2nd -- maybe 3rd.
Today it is January 17th. I called them, twice, in this intervening time to complain. Last Tuesday they told me they had the laptop... they had the motherboard... "but the technician isn't in today". So I called on Wednesday. The technician says he'll put in the part today -- tomorrow at the latest. So I say, then my roommate will pick it up on Friday, is that okay? They said sure.
Lucinda forgot, so she went in today instead. She came back with no laptop, but the phone number of the district manager and the owner.
It's not ready.
It's been 35 days and I am going to tear this guy a new one.
20 days later I called them to tell them that I was taking it out for Christmas.
(Of course I called them in between, asking them what the FUCK was their problem. They told me there was an increase in turn-around time for the holidays. Although I can't imagine why this would be the case, I told them that I understood that, but people need their fucking computers. The last time I needed service on a laptop it took three days -- AND that included the time in which they ordered the part.)
They told me that they hadn't looked at the laptop yet. It was still in queue.
So I told them, very simply, that my roommate would be coming to pick up the laptop. If it hadn't been looked at, would it retain its place in the queue? No, they said, only if it had already been evaluated. It would go to the back of the line. So I told them, very simply, that if they hadn't looked at the laptop by the time we came to pick it up, they would never see it again.
They added, by the way, we don't... seem to have a problem description here. And I went, WHAT? I described it over the phone to your technicians twice. They shrugged. I asked, well, do you want me to give you the description of the problem? No, they said. We'll look at it and make our own diagnosis.
By the time Lucinda picked it up, it had been looked at. They had called me again to ask, hey, what's the description of the problem? You didn't put anything down. The moment I described the problem, they recognized what was wrong, and told me they would need to order a new motherboard. I told them to order it, and by the time they got it back from my Christmas vacation, well -- it would be in and they could just install it and everything would be GREAT.
Lucinda picked up the laptop and was given an ultimatum that if my machine wasn't back in the shop within a week of their receiving the motherboard, they would send the part right back! Because they're in a position to give ultimatums. How dare I require my computer once in a goddamn month.
We brought it back to the service center on January 2nd -- maybe 3rd.
Today it is January 17th. I called them, twice, in this intervening time to complain. Last Tuesday they told me they had the laptop... they had the motherboard... "but the technician isn't in today". So I called on Wednesday. The technician says he'll put in the part today -- tomorrow at the latest. So I say, then my roommate will pick it up on Friday, is that okay? They said sure.
Lucinda forgot, so she went in today instead. She came back with no laptop, but the phone number of the district manager and the owner.
It's not ready.
It's been 35 days and I am going to tear this guy a new one.
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It's the SAME GUY. Probably trying to get another alt to level 60...
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AWESOME. <3