![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
Apparently, they've settled all complaints issued via BBB~
Thank you for using the Better Business Bureau's Online Complaint System.
Your complaint has been assigned case #####.
Correspondence regarding this complaint will be emailed to: kay.willow@gmail.com
Please print a copy of this for your records.
Filed on : June 9 2007
Filed by :
Kimberly Livingston
########
Filed against :
Trilegiant Corporation
PO Box 6100
Westerville OH 43086-6100
Complaint Description:
Every month for the last 13 months, I have received charges for $8.99 on my credit card from TLG*Netmarket. I have attempted to cancel with them at least twice, possibly three times, although I believe the first time to be very early on and I did not get a cancellation number. In March I called them to demand a cancellation and a refund for this monthly "purchase" that I have never made and did not want. I was _promised a refund_ and given a cancellation number: ########. Now, in June, I have checked to discover that instead of a refund, they have charged me twice more (April, May) for $8.99, bringing the total up to 13 months at $8.99, for a total of $116.87 stolen from my credit card. I called again to cancel and spoke with a manager, and was informed that they _would not give me the refund_ that I had been promised, and might be reimbursed for up to three months -- two of which I should not have been charged for in the _first_ place. My new cancellation number is ########.
Your Desired Resolution:
I want the full refund that I was promised by the representative I spoke to in March. At the time, this refund was $98.89. Now after the two months of fraudulent charges, the refund is $116.87.
Your complaint has been assigned case #####.
Correspondence regarding this complaint will be emailed to: kay.willow@gmail.com
Please print a copy of this for your records.
Filed on : June 9 2007
Filed by :
Kimberly Livingston
########
Filed against :
Trilegiant Corporation
PO Box 6100
Westerville OH 43086-6100
Complaint Description:
Every month for the last 13 months, I have received charges for $8.99 on my credit card from TLG*Netmarket. I have attempted to cancel with them at least twice, possibly three times, although I believe the first time to be very early on and I did not get a cancellation number. In March I called them to demand a cancellation and a refund for this monthly "purchase" that I have never made and did not want. I was _promised a refund_ and given a cancellation number: ########. Now, in June, I have checked to discover that instead of a refund, they have charged me twice more (April, May) for $8.99, bringing the total up to 13 months at $8.99, for a total of $116.87 stolen from my credit card. I called again to cancel and spoke with a manager, and was informed that they _would not give me the refund_ that I had been promised, and might be reimbursed for up to three months -- two of which I should not have been charged for in the _first_ place. My new cancellation number is ########.
Your Desired Resolution:
I want the full refund that I was promised by the representative I spoke to in March. At the time, this refund was $98.89. Now after the two months of fraudulent charges, the refund is $116.87.