Jun. 9th, 2007

sincere: DGM: Lenalee's back to the viewer ([riku] who can say?)
Does anyone have any recommendations for good sci-fi (or fantasy) novels, preferably something with multiple books in a series? My mother shot down my own idea for a gift told me John wanted it for Father's Day, so I'm in the market.
sincere: DGM: Lenalee's back to the viewer ([axel] this is my devil smile)
Thank you for using the Better Business Bureau's Online Complaint System.
Your complaint has been assigned case #####.
Correspondence regarding this complaint will be emailed to: kay.willow@gmail.com
Please print a copy of this for your records.

Filed on : June 9 2007

Filed by :
Kimberly Livingston
########

Filed against :
Trilegiant Corporation
PO Box 6100
Westerville OH 43086-6100

Complaint Description:
Every month for the last 13 months, I have received charges for $8.99 on my credit card from TLG*Netmarket. I have attempted to cancel with them at least twice, possibly three times, although I believe the first time to be very early on and I did not get a cancellation number. In March I called them to demand a cancellation and a refund for this monthly "purchase" that I have never made and did not want. I was _promised a refund_ and given a cancellation number: ########. Now, in June, I have checked to discover that instead of a refund, they have charged me twice more (April, May) for $8.99, bringing the total up to 13 months at $8.99, for a total of $116.87 stolen from my credit card. I called again to cancel and spoke with a manager, and was informed that they _would not give me the refund_ that I had been promised, and might be reimbursed for up to three months -- two of which I should not have been charged for in the _first_ place. My new cancellation number is ########.

Your Desired Resolution:
I want the full refund that I was promised by the representative I spoke to in March. At the time, this refund was $98.89. Now after the two months of fraudulent charges, the refund is $116.87.

Profile

sincere: DGM: Lenalee's back to the viewer (Default)
Kay

Most Popular Tags

Style Credit